Returns & Refunds
Last updated 30 Oct 2026
14-day change-of-mind returns
- Email contact@barnpet.store with your order number and the item you want to return.
- We will reply with the return address and instructions.
- Return shipping for change-of-mind returns is paid by you. We recommend a tracked service.
- Once the item arrives and we have checked its condition, we refund the item price to your original payment method.
Faulty or not as described
Nothing in this policy limits your rights under New Zealand consumer law.